In 2018, we met a Japanese customer who wanted to buy a silicone steam box. At the time, we had a product that was the same as the product he wanted. He also needed another small plastic storage box that he wanted to produce at the same factory. Once the sample was received, we immediately provided the quotation to the customer. He has high requirements for the packaging and printing of products. For the first time, They had problems with the first sample, including the thickness of the box, the color and location of the print. At the request of the customer, we conducted a second proofing. Although it took us two weeks for our staff to directly supervise the printing plant, the customer was satisfied with us after seeing the production. This is the first time we have cooperated with each other and had problems inevitably. Fortunately, the results were satisfactory. A few months later, the customer placed another order with us again.