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FAQ

  • Q Where Is Your Company Located In?

    A Hardware Machinery Industrial Park, Tongqin Town, Wuyi County, Jinhua city, Zhejiang province, China
  • Q Why most people choose us?

    A
    Because we are professional, timely and efficient.
    It will be easy to do business with us!
  • Q If we don't find what we want on your website, what should we do?

    A
    Can leave us a message, send email to sale@joy-cooker.com
    Or call: +86 13858910202
    We will give you a reply and help in the first time.
  • Q How can I send inquiry?

    A The inquiry can be sent directly on the website. Or send it to the mailbox: sale@joy-cooker.com
  • Q Do You Provide Sample Before Placing A Full Order?

    A If necessary, we will provide pre-production samples to customers.
  • Q Can I print a logo on the product?

    A We offer OEM services that can print LOGO.
  • Q Can I use my own packaging?

    A Yes, the customer provides the design and we can manufacture the package according to the design.
  • Q What package?

    A In general, we have a variety of packages, depending on the product and customer needs.
  • Q Do you have aftermarket service?

    A
    Yes. 1, logistics follow-up, 2, Technical support, 3 Return and exchange services
    Whenever there is a problem, we will give feedback as soon as possible and provide solutions
  • Q What shipping method you use?

    A Mainly by sea, it can also can by air.
  • Q Which Certificate You Can Provide?

    A
    SMETA Corrective Action Plan Report, ISO9001, BSCI, etc.
  • Q How can I pay?

    A Offer multiple payment methods T/T, L/C, MoneyGram, PayPal, Western Union, Cash, Escrow, etc. You can contact sale@joy-cooker.com online.
  • Q How long is the general delivery time?

    A There will be slight differences according to the type of product, quantity, off season and peak season.
  • Q How to control the quality of purchased product?

    A
    Pre-production inspection: ask the factory provide raw material information 
    to confirm whether it meets the production standard.

    Production inspection: 1: Inspection of the first batch of large-scale 
    production 2: Large-scale completion, inspection 3: Confirmation with 
    Customer of packaging, and storage 4: Sampling inspection after packaging 
    completed.

    Shipment inspection: unpack and confirm according to the delivery order, and 
    make records.
    At the same time, we will send pre-production samples, large goods samples to customers.
    Take photos and record every step. And report to customers
     

  • Q How Does Your Factory Do Regarding Quality Control?

    A
    We have: pre-production inspection, production inspection, warehouse inspection, shipment inspection.
    And the quality of the product is responsible to the individual
  • Q Can you accept customized products?

    A Yes, sure, and very welcome!
  • Q How many products do you have?

    A We have more than 6 product lines to produce silicone baking molds, silicone kitchen products, creative silicone gifts and so on. We can also help to procure other products.
  • Q HOW TO BE EXCLUSIVE DISTRIBUTOR ?

    A Please contact us and we will provide specific solutions. We would like you to be our exclusive distributor.
  • Q your company a manufacturer? Trader? Procurement Office? Distributor? Agents?

    A We are an integration of manufacture and trade, and we can also help customers to procure and act as agents.
  • Q Do you have your own company brand name?

    A Yes, Jucheng-silicone

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